Terms and conditions of use

Welcome to 3DRayan store! Please read these terms carefully before making any purchases. By accessing or using our website, you agree to abide by these terms and conditions.

1. Ordering

1.1 When placing an order, please ensure that all information provided is accurate and complete. We reserve the right to refuse or cancel any order if we suspect fraudulent activity or if the information provided is incorrect.

1.2 Once an order is placed, you will receive an email confirmation with details of your purchase. This confirmation does not signify our acceptance of your order; it merely confirms that we have received it.

1.3 We reserve the right to limit the quantity of products available for purchase and to discontinue any product at any time without prior notice.

2. Pricing and Payment

2.1 All prices listed on our website are in the currency specified and are exclusive of shipping and handling fees, taxes, and duties unless otherwise stated.

2.2 We accept various forms of payment, including credit/debit cards, PayPal, and other electronic payment methods. Payment must be made in full at the time of placing your order.

2.3 In the event of a pricing error on our website, we reserve the right to cancel any orders placed at the incorrect price. We will notify you of any such error and provide you with the option to proceed with your order at the correct price or cancel it for a full refund.

3. Shipping and Delivery

3.1 We aim to process and ship orders promptly, usually within 2H of receiving payment. However, shipping times may vary depending on the destination and product availability.

3.2 Shipping costs will be calculated and displayed at checkout. Please note that international orders may be subject to additional customs duties and taxes, which are the responsibility of the recipient.

3.3 While we make every effort to ensure timely delivery, we cannot be held responsible for delays caused by unforeseen circumstances such as natural disasters, customs delays, or courier disruptions.

4. Returns and Exchanges

4.1 We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us within 24H of receiving your items to arrange for a return or exchange.

4.2 Returned items must be in their original condition, unused, and with all original packaging intact. We reserve the right to refuse returns that do not meet these criteria or are received after the specified timeframe.

4.3 Refunds will be issued to the original payment method used for the purchase, minus any shipping fees, within 72H of receiving the returned items.

5. Warranty

5.1 Warranty claims must be made within the specified warranty period and will be subject to verification by our team. If a defect is found, we will repair or replace the product at our discretion.

5.2 The warranty does not cover damage caused by misuse, negligence, accidents, or unauthorized repairs or modifications.

6. Privacy and Security

6.1 We are committed to protecting your privacy and security. Any personal information collected during the ordering process will be handled in accordance with our Privacy Policy.

6.2 We use industry-standard encryption technology to secure your payment information and ensure the confidentiality of your transactions.

7. Governing Law

7.1 These terms and conditions are governed by and construed in accordance with the laws of UAE. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts in UAE.

Thank you for shopping with us! If you have any questions or concerns, please don't hesitate to contact us.